Data deletion instructions
This page explains how users of Killi on WhatsApp and our websites can request deletion of personal data we hold. For full details on what we collect and how we use it, see our Privacy Policy.
You may request deletion of personal data associated with your use of Killi, including your WhatsApp phone number, conversation history, search preferences, listing drafts, uploaded media, and profile fields we store in our database.
How to request deletion
- Email support@killi.chat from an address you can access, or from the same email you use for dashboard links if applicable.
- Use the subject line Data Deletion Request.
- Include your full WhatsApp phone number in international format (for example, +91XXXXXXXXXX) so we can locate your account and messages.
- Optionally describe what you want removed (all data vs. specific listings). If you do not specify, we will delete all personal data tied to that phone number except where we must retain records for legal, security, or fraud prevention reasons.
What happens next
- We may verify your identity (for example, by confirming control of the WhatsApp number or replying from your registered email).
- Verified requests are processed within 30 days. We will confirm by email when deletion is complete or explain if any data must be retained by law.
- Ephemeral caches (for example short-lived conversation state) may clear sooner based on their TTL.
WhatsApp and Meta
Blocking or deleting your chat with our WhatsApp business number on your device stops new messages from being processed but does not automatically delete data we already stored. You must submit a deletion request using the steps above.
Message transport through Meta WhatsApp Cloud API is subject to Meta's own retention rules for in-flight message delivery. Data we persist in Killi systems (database records, logs, uploaded files) is deleted or anonymized according to this process.
Contact
Service / trading name: Killi
Killi is operated as an individual business in India. Killi is not a registered company at this time.
Email: support@killi.chat
Website: https://killi.chat
Place of operation: Bengaluru, Karnataka, India